What to do if Norton Incorrectly Thinks Your Product is Harmful

A while ago I got an e-mail from a customer that had just bought Mini-Compressor (which I think is the best image compression software in the world but I’m a bit biased) but was getting warning from Norton when he tried to install it.  The warning he was getting was Suspicious.Cloud.5.D.  This is a low level warning from Norton that a file is suspicious but could also be a false positive.  I quickly double checked that the website had not been compromised.  To be on the safe side I downloaded and scanned Mini-Compressor with both Windows Defender and Malwarebytes.  Neither reported any errors.

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Categories: support  Tags: mini-compressor norton support-2